At Mazonelle, we are committed to providing you with high-quality products and excellent customer service. To ensure a smooth shopping experience, please take a moment to review our return policy.

DAMAGED PRODUCTS:

If you receive a product that is damaged during delivery, we will gladly accept returns and provide a replacement. To initiate the return process for a damaged item, please follow these steps:

• Contact our Customer Support team within 1-3 days of receiving the damaged product.
• Provide clear photographs of the damaged product, including any damaged packaging, and send them to Mazonelle@gmail.com
• Our team will review your request and provide you with instructions on returning the item.
• Once we receive the damaged item, we will inspect it and send you a replacement as quickly as possible. Please note that we do not offer refunds for damaged items; replacements will be sent free of charge.

NON-DAMAGED PRODUCTS:

We do not accept returns or provide refunds for products that are not damaged. This policy is in place to ensure the quality and integrity of our products. We encourage you to carefully review product descriptions, specifications, and images before making a purchase. If you have any questions or concerns about a product, please contact our Customer Support team before placing your order.

INCORRECT SHIPPMENTS:

In the unlikely event that you receive an incorrect product, please contact our Customer Support team within 1-3 days of receiving the item. We will arrange for the correct product to be sent to you, and you may be required to return the incorrect item in its original condition.

CANCELLATION POLICY:

We understand that circumstances may change, and you may need to cancel your order. Please contact our Customer Support team as soon as possible if you wish to cancel an order. If the order has not yet been shipped, we will process the cancellation and provide a full refund. However, once the order has been shipped, we are unable to cancel it.

CONTACT US:

If you have any questions or concerns about our return policy or need assistance with a return, please don't hesitate to contact our Customer Support team at mazonelle@gmail.com

By shopping with Mazonelle, you agree to abide by this return policy. We appreciate your understanding and cooperation in helping us maintain the quality of our products and services.